CLOUD + NOOR AMORA

We want you to love your purchase, but if for any reason you are not completely satisfied, we’re here to help.

Returns Eligibility

• You can request a return within 7 days of receiving your order.
• Items must be unused, unwashed, and in their original packaging with all tags attached.
• Returns will not be accepted for items that show signs of use, damage, or alteration.
  
  

Non-Returnable Items

• Sale or discounted items
• Signs of use, Damage, or Alteration
• Customized or made-to-order products
  
  

How to Initiate a Return

1. Contact us through our website with your order number.
2. Our team will guide you through the return process and provide a return address.
3. Customers are responsible for return shipping costs unless the item received was defective or incorrect.
   
   

Refunds

• Once we receive and inspect your returned item, we will notify you about the status of your refund.
• If approved, your refund will be processed within 5–7 business days to your original payment method.
  
  

Exchanges

• We only replace items if they are defective, damaged, or if you received the wrong item.
• For exchanges, contact us within 48 hours of delivery.

We are committed to protecting your privacy and ensuring a safe and secure online experience. This policy outlines how we collect, use, and safeguard your personal information.

1. Information We Collect

We may collect the following types of information when you visit or make a purchase from our store:

• Personal Information: Name, email address, phone number, shipping address, billing address.
• Payment Information: Credit/debit card details or payment gateway data (processed securely and not stored on our servers).
• Device Information: IP address, browser type, and browsing behavior through cookies and tracking tools.
  
  

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you about your order or inquiries
• Improve our website and services
• Send you updates, offers, and promotional content (only if you opt-in)
  
  

3. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Trusted third-party service providers (e.g., payment processors, shipping companies)
• Legal authorities, if required by law or to protect our rights
  
  

4. Data Protection

We take strict measures to protect your data using industry-standard encryption and security practices. Your information is stored securely and only accessible by authorized personnel.

5. Cookies

We use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, but this may affect site functionality.

6. Your Rights

You have the right to:

• Access, update, or delete your personal data
• Opt-out of marketing communications at any time
• Request details of the personal information we hold about you

By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. General

• These Terms & Services apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.
• By visiting our site or purchasing something from us, you engage in our “Service” and agree to these Terms.
  
  

2. Products & Pricing

• All prices are subject to change without prior notice.
• We reserve the right to modify or discontinue any product without notice at any time.
• Product colors and sizes may slightly vary due to photography and screen settings.
  
  

3. Orders & Payments

• All orders are subject to acceptance and availability.
• We reserve the right to refuse any order you place with us.
• Payments must be made through our secure payment gateways.
  
  

4. Shipping & Delivery

• Delivery timelines may vary depending on location and product availability.
• We are not responsible for delays caused by courier services or unforeseen circumstances.
  
  

5. Returns & Refunds

• Please refer to our Return Policy for detailed information on returning or exchanging items.
  
  

6. Account Responsibility

• You are responsible for maintaining the confidentiality of your account and password.
• We are not liable for any unauthorized use of your account.
  
  

7. Prohibited Activities

You agree not to:

• Use the website for any illegal or unauthorized purpose.
• Violate any laws in your jurisdiction.
• Transmit any viruses or malicious code.

8. Intellectual Property

All content, logos, images, and materials on this website are the property of ours and may not be used without permission.

9. Limitation of Liability

We are not liable for any damages or losses resulting from the use of our website or products. Use of our services is at your own risk.

10. Changes to Terms

We reserve the right to update or change these Terms & Services at any time. It is your responsibility to check this page for updates.

We aim to deliver your orders quickly, safely, and efficiently. Please review our shipping policy below for details.

1. Order Processing Time

• All orders are processed within 1–2 business days after receiving your confirmation and payment.
• Orders placed on weekends or public holidays will be processed on the next working day.
  
  

2. Shipping Duration

• Local Deliveries: Estimated delivery time is 3–5 business days.
  
  

Please note that delivery times may vary due to weather conditions, public holidays, or customs delays.

3. Delivery Issues

• We are not responsible for shipping delays caused by courier services.
  
  
• In case of wrong address entry or unclaimed packages, additional shipping fees may apply for reshipment.
  
  

4. Damaged or Missing Items

• If you receive a damaged package or missing item, please contact us within 24–48 hours of delivery with photo evidence.
  
  
• We will investigate and arrange a replacement or refund if applicable

If you have any questions, you can contact us at:📧:zaslamcollection@gmail.com 📞: 03334677530